Preparing for works
If your landlord or a Connolly Customer Liaison Officer (CLO) has been in touch to let you know that work is going to be done on your home, here’s how you can get ready.
What works are you having done?
Kitchens & bathrooms
The fun part is choosing your new kitchen units or bathroom suite. After that we’ll ask you to empty your cupboards to help get ready.
Windows & doors
It’s time to take down any curtains or blinds and prepare for having new keys. We’ll explain how the process works.
Electrical rewiring
How to stay completely safe whilst we upgrade your electrics and test them to make sure they meet all current safety standards.
Roofing
How we replace or repair your roof, keeping you and your home protected whilst we do.
Retrofit
If we’re installing energy saving measures at your home such as solar panels, here’s how to prepare.
Our promise to you
- We might not need to be in your home for every hour of the days we’re scheduled to be there. If there is a day where we won’t need access or need to rearrange work, we’ll let you know as far in advance as possible.
- We won’t start work before 8am without agreeing it with you first. Even we need our beauty sleep!
- We’ll protect your carpets and furnishings by using clean dust sheets.
- At the end of each day, our team will clear away their tools and leave your home safe and tidy.
- We will always make sure that water, gas or electricity has been turned back on by the end of the day.
- You’ll never be left on your own. Your CLO is available during working hours and we’ll give you a number to call if there’s an emergency out of hours.
Anything you’re worried about?
Please talk to your CLO in the first instance. Your site manager can usually help with questions too. If you’re unhappy about any aspect of our service, please tell us and give us the chance to put it right.
