Kitchen and bathroom replacements

Onward Homes

  • Greater Manchester
  • 7 months

Creating modern kitchens and bathrooms that work for residents

Connolly was successfully appointed by Onward Homes to carry out kitchen and bathroom replacements in 305 properties across Greater Manchester. Working in occupied houses and flats in Whitefield, Bury, Prestwich and Ramsbottom, our team delivered modern spaces that met residents’ individual needs. 

Our directly employed teams, including NICEIC-certified electricians, labourers, painters, floor layers, and joiners, worked alongside our trusted, local delivery partners LGH Plumbing and Heating Ltd and Liam Winstanley (plastering and tiling), coordinating works at each programme stage. 

10 kitchens or bathrooms installed a week
A residential scene with continuously drifting background clouds, subtle activity from workers and residents, a cat wagging its tail, a stationary Connolly van, and two birds pecking at staggered intervals. Safer Warmer Decent Electrical and rewiring Damp and mould Windows and doors Retrofit Roofing Bathrooms Kitchens Electrical and rewiring Damp and mould Windows and doors Retrofit Roofing Bathrooms Kitchens
Safer Warmer Decent

  1. The brief : Connolly was appointed by Onward Homes to carry out kitchen and bathroom installations in 305 properties across Greater Manchester, creating modern, practical spaces for residents to enjoy.
  2. The challenge : Issues within the kitchen supply chain, which included delayed materials, potentially leading to increased disruption for residents.
  3. The solution : Connolly worked with Onward Homes and the kitchen supplier to ensure correct, timely deliveries of stock. Where incorrect or delayed stock was an issue, our site team made any necessary adjustments to works, making sure we met installation project deadlines.

Our scope of
works included

  • Full kitchen or bathroom strip outs 
  • Installation of new kitchen or bathroom, including wetrooms 
  • Asbestos surveys 
  • Electrical rewiring, where needed 
  • Associated plumbing works 
  • Floor laying 
  • Painting and decorating 
  • Tiling and wetroom installations 
  • Plastering 

Additional information

Where kitchens had adjoining utility rooms, these were also replaced. Never leaving residents without access to necessary facilities, Baby Belling appliances were used to make sure people were still able to prepare food. At the end of each day, washing machines were reconnected, meaning residents (particularly families and those who are vulnerable) had access once works finished for the day. 

Many homes also had the toilet and sink in a separate room from the rest of the bathroom facilities. We worked with Onward and residents to make sure bathrooms met resident’s needs, replacing and installing standard bathrooms, shower trays and wetrooms accordingly.  

Although the original scope of works included patch plastering where necessary, our site team carried out full skimming where residents had wallpaper, completing works to a consistent standard and making sure painting and decorating could be done correctly, ensuring the right end result was achieved. 

Residents were supported through the process by our customer team. Working with kitchen designers, we helped residents understand what works involved and what options they could choose from such as colours and style choices.  

Connolly’s commitment to customer service is a major factor in their re-appointment to the next five-year framework for Onward Homes. Their overall performance is testament to the hard work and effort of the onsite teams.

Onward Homes

I’m very happy with the bathroom work. The team did a great job and I’m very pleased with the result. Thank you very much to everyone involved.

Onward Homes resident

Social value

Creating 4 new jobs while educating Greater Manchester 

Connolly’s long-standing collaboration with Onward Homes allows us to make a difference across Greater Manchester.  

Racking up an impressive 55 days of volunteering time so far, our brilliant team have been out and about in the local community spreading joy through fun days, offering employment opportunities and giving back through resident sessions. 

In the spring, we held three digital inclusion sessions for residents at Mayburn Close. The workshops were led by our IT superstars and helped elderly people learn how to use the internet to book doctor’s appointments, order prescriptions and meals, and connect with family online. 

Continuing community education and partnership, we held a Hate Has No Home Here engagement event designed to teach people how they can report hate crimes plus explain the support available surrounding them. Oldham Council, Stop Hate UK and Onward Homes were on hand to emphasise why reports are taken very seriously.  

As well as community education, we are huge advocates for giving young people opportunities to advance in life. Through work experience, jobs fairs and employability workshops, we are bringing social mobility opportunities to the next generation. 

£ 0 m * Total social return on investment
*£22,720,673
4 Jobs created
0 Volunteering days
4 Work placements

A process refined over

four decades

  1. Framework mobilisation : Getting resource and infrastructure ready for delivery
  2. Scoping
    and surveys
    : Agreeing the scope of works and budgets
  3. Customer care, KPI and social value development : Liaising with residents and measuring community impact
  4. Project mobilisation
    and delivery
    : Completing the works to the highest standards

Any questions?

If you have a programme of works that you’d like to discuss or would appreciate a chat about how to achieve more with less (because isn’t that always how it is!), please fire away.

We are happy to help
We are happy to help