I needed a window measured, ordered and fitted one afternoon after I’d already advised the lettings team that all works were complete at the property. After a panicked call with your site manager Darren, he went out, measured and ordered the window the same day, and had it fitted the next morning, meaning the tenant was able to collect their keys as promised. I didn’t want this to go unnoticed, as this could easily have resulted in a delay of a few weeks if Darren hadn’t pulled out all the stops.

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